Our Commitments

Our commitments are guaranteed by our owning company (KCG), SMARTENTITY management and our highly qualified colleagues.

SMARTENTITY commits to leveraging its strengths in design, technology and service to provide end-to-end solutions. This strategy of delivering complete solutions using our global delivery model to both consumer and corporate customers allows very positive growth opportunities.

SMARTENTITY commits to simplifying the way people interact with technology. With the increasing number of technologies and operating platforms at work and home, SMARTENTITY solves the complexity of managing technology with reliable, consistent and scalable systems.

SMARTENTITY commits to continuously improving work performance and the quality of service provided; including internal and external quality performance, based on the needs of today’s competitive market to ensure the complete satisfaction of our customers.

Internal Quality Performance:
To be able to retain the best team members and create an environment where every co worker feels valued and respected. To work together as a team.  To build a culture where creative ideas are welcomed and time is valuable therefore increasing productivity.

External Quality Performance:
To understand the diversity of the marketplace and make every effort to understand each customer’s requirements. Ensuring to meet those requirements with zero error, being on time every time, pre and post sale.

Quality of Our Products and Solutions:
We aim to deliver high quality products and solutions by fulfilling our promises and exceeding expectations of our customers by achieving their objectives and going the extra mile. Having us on your side means you can be sure you will receive the best that technology has to offer.

Excellence in Customer Service:
Our commitment to customer service is second to none.  We recognize that no two customers are exactly alike. Our dedicated and certified consultants are well-trained, responsive and knowledgeable in the industry. As a client of SMARTENTITY, you can be sure that we are ready and able to assist you with the simplest and most complex operational requirements.

We work with your organization and staff to ensure that the solutions we provide meet your objectives yet exceed your expectations, both now and in the future. We strive to build long lasting professional business relationships with our customers based on mutual trust and respect. Our team of professional consultants and specialist are recognized as the industries best and brightest and include: Cisco Certified Internetwork Experts, Microsoft Certified System Engineers & Specialists, Certified Information Systems Auditor, Crestron/ AMX/ Lutron Certified Designers, Programmers, Technicians.